Terms and Conditions

The Pen People is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We dispatch orders within 24 hours and delivery times depend on destinations.Standard delivery time frames are between 1-5 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 1 business day to arrange an agreeable alternative item, a backorder or a full refund. 

The curency in our store is Australian Dollars and it's the only currency we accept. All the prices on our store are in Australian Dollars and the retail prices are GST inclusive.

Shipping and Delivery Policy:

We deliver products Australia wide using Australia Post and Fastway Couriers.We have a flat shipping charge of $9.00+GST, which is added to your order at checkout.

Orders are dispatched within 1 business day  and shipping times are estimated at between 1-5 business days depending on your location within Australia. 

 Australia Post is used for all international orders. Freight is calculated at checkout.

Refund Policy:

We would like our customers to be satisfied with their purchase. If any goods are faulty, they've been wrongly described, are different to the product purchased on the website or don't perform as advertised, please contact us, we happily give you the option of a full refund, exchange or credit.


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